Refunds and Returns Policy for EyeComfortGlasses.com
Last Updated: May 24, 2024
At EyeComfortGlasses.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your blue light blocking glasses, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
1. Return Conditions
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You must initiate the return within 30 days of the purchase date.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Return Process
- Initiating a Return: To initiate a return, please contact our customer support at [email protected] with your order number and reason for return.
- Return Authorization: Once your return request is received and approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
4. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] and send your item to: 14 Kruskal Street, Cape Town, South Africa.
- Process: Follow the return process to send the defective or damaged item back. Upon inspection and approval, we will ship the replacement item to you at no additional cost.
5. Non-Returnable Items
- Gift Cards: Gift cards are non-returnable and non-refundable.
- Sale Items: Only regular priced items may be refunded; sale items cannot be refunded.
6. Return Shipping
- Responsibility: You are responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Address: Returns should be sent to: 14 Kruskal Street, Cape Town, South Africa.
7. Contact Information
For any questions or concerns regarding your return or refund, please contact our customer support team:
- Email: [email protected]
- Address: 14 Kruskal Street, Cape Town, South Africa
We are committed to ensuring your satisfaction with our products and services. If you have any issues or concerns, please do not hesitate to reach out to us.
By shopping at EyeComfortGlasses.com, you acknowledge that you have read and understood this Refunds and Returns Policy. Thank you for your business and support.